Manage HR Magazine | Thursday, June 08, 2023
FREMONT, CA: Hiring temp staff for innovative and creative positions has the potential to enhance a team’s flexibility, diversity, and capabilities. However, the management of their efficiency and feedback can bring out new types of challenges.
Companies have to ascertain that these individuals are in line with the organisation’s expectations, culture, and goals. They also have to be provided with periodic constructive feedback that assists them in growing and delivering more value. Businesses have to follow some of the best practices to handle the performance and feedback of such employees.
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Utilise a Feedback Framework and Tool
To offer consistent and efficient feedback to temporary employees, organisations can leverage a feedback system and relevant tools that help in structuring and delivering feedback constructively and clearly.
An example of this is the situation-behaviour-impact (SBI) model. It entails describing the situation in which an unpleasant behaviour arose, affecting either a team or a project. In such scenarios, a feedback tool can also be used, including a feedback form, a rating scale, and a feedback app, to compile and share the feedback with an individual. This will aid in tracking performance, recognising an employee’s strengths and weaknesses, identifying areas for improvement, as well as acknowledging their achievements.
Assure Consistent Communication and Regular Follow-ups
Another important factor in directing the performance of temporary employees is to ascertain that there remains regular communication and follow-ups with them. This will aid employers in overseeing employees' performance, provide feedback and guidance as and when required, resolve any problems or worries, and cultivate a constructive and cooperative rapport. Numerous channels and means of communication can be used for this purpose, such as phone calls, email, messaging, video calls, or even face-to-face meetings. In this process, the availability, preferences, and work style of the employee also have to be considered to prevent disrupting them with an excess of messages or calls. A schedule has to be established for the periodic follow-ups, a day weekly or biweekly, to measure and analyse their goals and progress and offer relevant feedback.
Establish Clear and SMART Goals
SMART stands for specific, measurable, achievable, relevant, and time-bound. By outlining SMART goals, expectations can be clear, the means of measuring progress have clarity, and the deadlines that have to be met in a specific time frame are also clear. This will aid employers in zeroing in on the most important assignments first, enabling them to manage their time and resources effectively. The SMART system can also be used as a foundation for providing feedback and recognition throughout a project.
Promote Autonomy and Creativity
Hiring staff for inventive and creative positions can bring about new perspectives, skills, and ideas to a team and its corresponding project. Teams can also learn from them and incorporate best practices into future projects.
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